In response to Zomato's recent fee increase, Swiggy has adjusted its platform fee to ₹17.58 per order, up from ₹14.99. This change represents a rise of over 17%.
Swiggy communicated that this updated fee is essential for the operation and maintenance of its platform.
The company has made several adjustments to its platform fee over the past year. In August 2022, it raised the fee from ₹12 to ₹14 in select markets due to increased demand, later expanding this hike. By early September, the fee was further increased to ₹14.99.
The platform fee is a standard charge applied to every food delivery order, in addition to delivery fees, taxes, and restaurant charges. Both Zomato and Swiggy have been gradually increasing this fee since it was initially set at ₹2 per order in 2023.
Last week, Zomato raised its platform fee to ₹14.9 per order from ₹12.5.
This increase in fees is anticipated to enhance the companies' profit margins as they invest significantly in expanding their quick commerce services.
