Synopsis
Tesco, Britain's largest food retailer, is joining forces with US software group Adobe. This collaboration will leverage artificial intelligence and Tesco's Clubcard data. The aim is to understand customer needs better and deliver more personalised marketing. This move is expected to enhance customer engagement and drive sales growth across Tesco's various platforms.Retailers are increasingly turning to AI in pursuit of revenue growth and cost savings, using the technology to offer more personalised shopping experiences.
A central plank of Tesco's strategy is becoming more digital, stepping up personal engagement with customers and developing growth avenues such as Whoosh rapid delivery, its online platform Marketplace, and retail media.
Partnership will use AI with clubcard data
Tesco's said its partnership with Adobe will combine AI with data from its Clubcard loyalty scheme, which provides lower prices for members and has been a key driver of market share gains in recent years, according to analysts.
The Clubcard scheme, which covers more than 24 million UK households, is one of the largest loyalty programmes in Britain and already provides some personalised offers and product recommendations.
Tesco, which has a 28% share of Britain's grocery market, said the partnership would accelerate personalised engagement with customers, helping the grocer better anticipate their needs and improve the relevance of content, offers and experiences across its channels.
Adobe engineers will work directly alongside Tesco personalisation and AI teams.
"Working with Adobe, we can be even more responsive to the needs of shoppers," Becky Brock, Tesco group customer digital transformation director, said.
Tesco is scheduled to publish annual results on Thursday.
